Effect of hotel overall service quality on customers’ attitudinal and behavioural loyalty: perspectives from Zimbabwe
نویسندگان
چکیده
Purpose This study aims to examine the influence of service quality, satisfaction, trust, value and commitment on hotel customers’ attitudinal behavioural loyalty.
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ژورنال
عنوان ژورنال: Tourism critiques
سال: 2022
ISSN: ['2633-1225']
DOI: https://doi.org/10.1108/trc-12-2021-0026